I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2-3 business days for processing and production time before your order ships. Processing and production time may vary depending on the product and availability.

 

HOW LONG IS THE SHIPPING TIME?

 

Average shipping time: 5-10 business days.

 

 

Please note, external factors such as natural disasters, holidays, and weather conditions may cause delays. While most packages arrive on time, delays can occur, and we are not responsible for shipping delays caused by the shipping company.

 

CAN I CANCEL MY ORDER?

You can cancel your order free of charge within 24 hours of placing it. Once the item has been shipped, cancellations will not be possible. To cancel, simply send us an email with the subject line “CANCEL”.

 

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have entered the wrong address, simply reply to your order confirmation email with the correct address details within 24 hours. We will correct it for you.

 

MY ITEM ARRIVED DAMAGED

We take extra care to package each item securely. However, in rare cases (approximately 1 in 1000 products), items may arrive damaged due to shipping company handling. If this happens, please contact us with:

 

Your order number.

 

A picture of the damaged product.

 

 

Once we receive the details, we will send a replacement at no additional cost.

 

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?

If you have any questions we haven’t addressed, feel free to contact us. Our customer service team is available 24/7 and will do our best to respond within 24 hours.